Return & Refund Policy

At Cyriline Skincare, we believe skincare should be a joyful, confident experience. If something isn’t quite right, we’ll do our best to make it right. Your satisfaction is at the heart of everything we do.

Returns

We accept returns within 14 days of delivery for unopened, unused products in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.
  • Due to the personal nature of skincare, opened or used products cannot be returned unless they arrived damaged or defective.

Damaged or Defective Items

We’re truly sorry if your product arrives damaged or defective, please email support@cyriline.com within 7 days of delivery.

Be sure to Include:

  1. Your order number
  2. Photos of the product & packaging

We will gladly arrange a replacement or issue a full refund.

Refunds

Once we receive and inspect your return, we’ll notify you of your refund status.

  • Approved refunds will be issued to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).

Exchanges

We currently only offer exchanges for items that are defective or damaged. If you’d like an exchange, please contact us at support@cyriline.com.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.